Unsubscribe

Stop a subscription

Most subscription services can be stopped directly from the messages you receive:

• Reply with the stop keyword — send “STOP” (or the keyword shown in the service message) to end the subscription. You’ll normally receive a confirmation.
• Use the account or service controls — where a self-service option is provided, manage or cancel your subscription there.

Cancelling stops future renewals. For details on timing and billing, see our Cancellation Policy.

Opt out of marketing messages

If you receive marketing or promotional messages from us, you can opt out using the unsubscribe instructions included in the message, or by contacting us. Opting out of marketing does not affect essential service or transactional messages you may still receive for active subscriptions.

Need us to help?

If you’re not sure which service a charge relates to, or you’d like us to confirm a cancellation, contact our team with your mobile number or account details and a short description, and we’ll take care of it.

Your privacy

Your choices about messages and subscriptions are part of how we handle your data. To learn more about your rights, see our Privacy Policy.